Side by side
Us, versus a typical big mail-in scanning service.
Pixelated Past
Typical mail-in service
Where your photos go
✓ They stay local, in our care, the whole time
Two cross-country truck rides to a warehouse and back
Turnaround
✓ Two weeks
4–6 weeks quoted; reviews report months
The price
✓ Printed on our pricing page — that number is the total
Kits, return-shipping fees, "we'll invoice you later," cloud subscriptions
Getting your files
✓ USB or download, included
Often an extra charge — some hold files until you pay it
Who handles your photos
✓ One family, by hand, one photo at a time
A processing line handling thousands of strangers' boxes
If something's not right
✓ We redo it free — and you can talk to us
Support tickets, disclaimed shipping losses, all-sales-final policies
We're not saying the big services never do good work — millions of photos come back fine. We're saying that when the photos are the only copies of your family's history, "probably fine, eventually, plus fees" isn't good enough.